Facts • Answer • Questions

MY PRODUCT

        What product does Menalove sell?

I sell do-it-yourself printable wall art or party-ware. Both can be printed and assembled from your own home!

ORDERING

        How do I place an order?

Once you have found an item you would like to purchase you can place an order in my Etsy Menalove Shop. If you’re not already familiar with Etsy, you will have to become a member to view all the full details and purchase an item. Becoming a member is 100% FREE and very easy. (If you need assistance feel free to contact me and I will help you place your order.)

When your order is placed and your payment has been received, I will begin customizing your products. Then you will receive your purchase in the form of a JPEG or PDF file(s) via email. I send the completed file(s) to the email on your Etsy account. Once you receive your file(s) you’re able to print, cut and assemble from the comfort of your home!

        In what format will I get my order?

I send the files in a high resolution JPEG or PDF format. These files can be printed at home or at a print shop. All my party-ware items are mostly formatted for 8.5”x11” paper, the invitations and thank you cards have crop marks for assisted cutting guidance. All my wall art is also formatted for  8.5”x11” paper, however if you would like a larger size email xa@menalove.com and I will do my best  to accommodate the size you need!

        Can you print/assemble the orders and mail them out?

At this time I only sell DIY items on Menalove but I will consider your request. If you really need it to be printed/assembled I will need you to send me a message with the details (quantity, the date the finished items need to be in your hands, etc) and I will reply with a quote. If you accept I will create a Reserved Listing for you to purchase.

        Are you taking custom orders?

Yes, however my standard time frames and prices don’t apply for custom orders. The time to develop your order will depend on the type of design requested and the volume of custom orders I currently have open. Please don’t hesitate to inquire!

        Can I request to change/customize the colors of a product I purchase from your shop?

Yes, most of my wall art or party-ware offers customization. If you don’t see what you are looking for send me a message with your specific needs or even an image if you would like me to replicate a specific design and I will give you a quote!

       What is your turn-around time and shipping terms?

The DIY items currently in my store, I will email to the email address stated in your Etsy account within 2-3 business days from the time your payment is received.

For printed or custom orders, depending on the details of your order I may take an average of 1 week for wall art and 2-5 weeks for assembled party-ware to create your order in addition to the shipping. Specific shipping terms and times can be discussed as well. I am not responsible for damage or delay from the shipping company.

        Can I place a rush order?

Yes, only on my existing designs, not custom orders. I will try my best to accommodate your needs, email xa@menalove.com with your specific needs and I will see what I can do. There is a $10 fee for all rush orders.

        Can I edit the products once I order them?

No. All of my products are copyrighted and the design cannot be altered.

PAPER & PRINTING

        What type of paper should I use?

When printing from home, I recommend bright white stock of your choice! It can be textured or matte or whatever you like best! Your standard inkjet or laser printer will do or if you prefer to have it printed at a print shop that is okay too.

PARTY-WARE

        Can you add the text to the tentcard labels for me?

Yes, for an additional fee of 50¢ each, I can make this customization. Send me a message with your specific needs and I will give you a quote!

        What type of punch do I use for the 2” Party Circles?


You will need a 2“ punch, preferably a scallop or circle punch but if you want to cut the Party Circles as Party Squares...that’s okay too! You can find these punches at Michaels, JoAnns, your local craft store or online. EK Tools is a great brand for punches!


        Where can I get a 4” circle cutter?


Your local craft store should carry circle cutters. I recommend that you go ahead and purchase a generic circle cutter that can cut various sizes, with a range from at least  4” to 8” or even up to 12.” This tool will save you money and time as you will get much more out of it, you will be able to cut the 4” circles/cake toppers AND larger circle banners!


        How do I make Cupcake or Cake Toppers?


I recommend 4” lollipop sticks for the cupcakes and the 8” for the cakes, which you can find at your local craft store. After you have punched out your circles, attach them to the sticks with a small bead of glue or tape! For a more polished look you can double-side the sticks by attaching a circle on either side with the stick sandwiched in the middle so no matter where your guests are standing they see a finish design. Tie a bow below the circle on the stick for even more cuteness!


FABULOUS PARTIES


        Can I submit my party pictures to be featured on MenaLove?


I would LOVE you to! However, I cannot feature each and every party that is submitted to me. Please email me 4-5 party pictures with details of your event, and any DIY details to xa@menalove.com. Let me know if your party has been featured on any other blogs or websites and if I feature your party, I will notify you.

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